Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Bodysuits, accessories, and hats/beanies cannot be returned. 

Additional non-returnable items:

  • ALL Black Friday items 
  • Discounted item/s using a promo code
  • Biker shorts
  • Leggings 
  • Sale items 
  • Gift cards 
  • Bathing suits 


To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery

Return Instructions:

To return your product(s), you must mail it to:

(Email us for information regarding return address (hello@11rosesboutique.com)

We do not provide return labels

You are responsible for paying for your returning items. Shipping cost are non-refundable. If you must mail back any items for a return or exchange you are responsible for shipping to us and back. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be processed. 

Sale items (if applicable)
Only regular priced items may be refunded for store credit, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@11rosesboutique.com and send your item to: PO BOX 1561, Clovis CA 93613, United States.

Shipping
To return your product, you should mail your product to: PO BOX 1561 Clovis, CA 93613, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.